Our Commitment to YOu.
The Exploration Guarantee:
We’re a small company that does everything we can to help you become the explorer you were born to be! That’s why we stand by the pillars of our Exploration Guarantee:
We stand by our products.
We don’t make things to have them end up in a landfill or worse, floating around in the ocean. We build our gear to last. If you have a problem at anytime (whether months or years down the line) or think something may be defective, get in touch with us and we'll make it right.
We may not be for everyone.
If you don’t like your gear for any reason we’re happy to take it back within 30 days and we will do our best to make it easy and convenient for you to make a return. (Please just make sure to keep your gear in as new condition).
We do our homework.
From the NGOs we work with to help you make an impact, to the manufacturers who craft the gear that helps you explore, we do our research, hold extensive discussions, and conduct numerous face-to-face meetings before we decide to work with anyone. We ensure they share the same commitment to ethics and impact as we do.
We’re here to help - with anything.
We love helping people explore and love meeting new friends. If you have a question about adjusting your bag, anything exploration or travel related, or just want to know how many bananas your new pack can hold, email us, DM us on Instagram, message us on Facebook , or tweet at us (although we’re not on Twitter much, so maybe don’t do that or it may take us a month to notice…) and a real person will get back to you.