Shipping & Returns.
Shipping to the USA.
All orders shipped to the USA pass through customs and are subject to import duties, taxes, and custom processing fees. Recipients are responsible for paying these additional fees (as applicable).
Banana Backpacks Inc. is unable to provide estimates for customs fees. Check with your local customs office for more information.
30-Day Return Policy.
If you are dissatisfied with your gear for any reason, return it, in as-new condition, within 30 days of the date of shipment less shipping costs. Shipping insurance is highly recommended as we cannot accept responsibility for items that do not make it back to us.
We may release new products and offer them as pre-order only items before they are in stock. These items are fully refundable (including shipping) up until the time of shipment. After shipment, our 30-day return policy applies.
If a pre-order item has been purchased as a package, we reserve the right to deduct the shipping cost of already delivered items from any refunds granted.
Pre-Order delivery times are provided as estimates only and are subject to change without notice.
Items given away through contests, giveaways, or certain promotional codes may not fall under the conventional terms of our return/exchange policy. Please check the details of the promotion or contact us for more information.